Crisis Hotline Numbers:

Mental Health & Addictive Disorders

1-800-256-2522

Developmental Disabilities

1-800-637-3113

Program Descriptions

Consumer Complaints

A consumer complaint is based on a circumstance such as being treated unfairly while receiving our services.

How to file a consumer complaint

  • If you have a consumer complaint, you may file it with any staff member in our clinics. We recommend you first talk with your therapist or nurse about the situation.
  • If the complaint involves your therapist or nurse, please speak to the Clinic Manager for assistance.
  • If the situation is not resolved, please complete a Consumer Comment form.
  • We will respond to your complaint with 2 business days.

 

Consumer Complaint Form

Click here to send a Consumer Complaint Form online.

Or click here to download and mail in.

 

Send us a comment

Click here to send a comment online.

If you want to learn more about eligibility, NEDHSA staff will assist you with assessment, planning and/or referrals for services. Please call 1-800-256-2522 between 8:30 a.m. – 4:30 p.m. Monday through Friday.