Crisis Hotline Numbers:

Mental Health & Addictive Disorders

1-800-256-2522

Developmental Disabilities

1-800-637-3113

FAQ

LGE FAQs

What is an LGE?

Louisiana Act 384 merged mental health, developmental disability and addictive disorder services (or co-occurring disorders) into Local Governing Entities (LGEs) as of July 1, 2010. Northeast Delta HSA is one of 10 independent LGEs. Each LGE is administered by an Executive Director who reports to a local board of community volunteers. Each LGE remains part of the Louisiana Department of Health & Hospitals, but not in a direct reporting line to the Louisiana Office of Behavioral Health. Northeast Delta HSA serves the same 12 parishes in northeast Louisiana that its former Region 8 organization served: Caldwell, East Carroll, Franklin, Jackson, Lincoln, Madison, Morehouse, Ouachita, Richland, Tensas, Union and West Carroll.

What are benefits of an LGE?

The LGE model was created to better serve citizens individual and shared needs. LGEs eliminate the duplication of services, and increase the desire to form community partnerships. This model affords greater accountability and responsiveness, and provides the services most needed within local communities.

How is an LGE governed?

NE Delta HSA is governed by a 17-member board that meets on a monthly basis. It is composed of members that represent the HSAs 12 parishes. The board is an initiator of policy, and uses the expertise of individual board members to enhance the ability of the board as a body rather than to substitute individual judgments for the boards values. The board represents NE Delta HSA in determining appropriate performance and it provides a link to NE Delta HSA in the community.

The purpose of the board, on behalf of NE Delta HSA, is to see that NE Delta HSA:

  • Achieves appropriate results consistent with the mission of the agency for serving persons living in the community with mental illness, addictive disorders and developmental disabilities, consistent with the terms of the enabling legislation and the MOU/Framework, signed between NE Delta HSA and Louisiana DHH
  • Is consistent with the approved NE Delta HSA strategic plan and is fiscally responsive
  • Avoids unacceptable risk and situations.

 

NEDHSA FAQs

What is the Northeast Delta Human Services Authority (NEDHSA)?

NEDHSA manages community-based services for individuals diagnosed with major mental illness, developmental disabilities and addictive disorders. NEDHSA is devoted to deliver programs and services that encourage people to reach their true potential. These are our three guiding principles that drive how we serve our citizens:

  • Greater access to services
  • Excellent customer service
  • Quality, competent care

Who does NEDHSA serve?

NEDHSA serves citizens diagnosed with major mental illness, developmental disabilities and addictive disorders in these 12 northeastern Louisiana parishes: Caldwell, East Carroll, Franklin, Jackson, Lincoln, Madison, Morehouse, Ouachita, Richland, Tensas, Union, and West Carroll.

Who do I call for help?

To find services for addictive disorders and mental health services, please call one of the clinics listed below to schedule an appointment. This will minimize the time youll have to wait. The Monroe Clinic has a dedicated walk in assessment unit and accepts walk-ins from 8:00 a.m. to 2:00 p.m. The Ruston Clinic also accepts walk-ins from 8:00 a.m. to 12 p.m. The remaining clinics may be able to accommodate a walk-in if there is an hour of unscheduled time or a cancellation, but a walk-in to the rural clinics without an appointment may result in longer wait times. For best results, call first to schedule an appointment. For developmental disabilities services, please call 318-362-5188 or you may walk-in to the Women & Childrens Clinic, which also serves as the NEDHSA Development Disabilities Application Center, between 8:00 a.m. and 4:30 p.m., Monday through Friday.

If you are experiencing a mental health crisis beyond our hours of operation, please call our 24/7 crisis line at 1-800-256-2522. We will speak with you and help you find the services you need. We will refer you elsewhere if your needs are beyond the scope of the services we offer. If you are experiencing a medical emergency or feel you may be a danger to yourself or others, please visit the nearest emergency room or call 911.

How do I know if I am eligible for NEDHSA services?

If you think you are having mental health issues such as depression, severe mood swings, hallucinations, or emotional problems resulting from a traumatic event, we will assess you and determine if you meet our admission criteria or if you would benefit from our assisting you with some other treatment placement.

What type of insurance do we accept?

We accept most private insurance plans, such as:

  • Medicaid
  • Medicare
  • Blue Cross and Blue Shield
  • United Behavioral Health Care (OPTUM)
  • United Health Care
  • ATENA
  • Benefit Management
  • Humana
  • Cigna
  • CHAMPVA

 

Although we accept most private insurance, please be sure to contact your insurance company to make sure the services you need are covered under your plan. Insurance is not required to receive services. We will accept patients who meet eligibility requirements. Client fees are based on income and number of dependents.

Where are NEDHSA facilities and clinics located?

To find services for addictive disorders and mental health services, please call one of the clinics listed below to schedule an appointment. This will minimize the time youll have to wait. The Monroe Clinic has a dedicated walk in assessment unit and accepts walk-ins from 8:00 a.m. to 2:00 p.m. The Ruston Clinic also accepts walk-ins from 8:00 a.m. to 12 p.m. The remaining clinics may be able to accommodate a walk-in if there is an hour of unscheduled time or a cancellation, but a walk-in to the rural clinics without an appointment may result in longer wait times. For best results, call first to schedule an appointment. For developmental disabilities services, please call 318-362-5188 or you may walk-in to the Women & Childrens Clinic, which also serves as the NEDHSA Development Disabilities Application Center, between 8:00 a.m. and 4:30 p.m., Monday through Friday.

If you are experiencing a mental health crisis beyond our hours of operation, please call our 24/7 crisis line at 1-800-256-2522. We will speak with you and help you find the services you need. We will refer you elsewhere if your needs are beyond the scope of the services we offer. If you are experiencing a medical emergency or feel you may be a danger to yourself or others, please visit the nearest emergency room or call 911.

NEDHSA Clinics:

NEDHSA Monroe Clinic
4800 South Grand St
Monroe, La 71202
318-362-3339
Hours of Operation:
Monday Friday 8:00 am-4:30 pm
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Women & Childrens Clinic
3200 Concordia
Monroe, La 71201
318-362-5188
Hours of Operation:
Monday Friday 8:00 am-4:30 pm
(Addiction & Mental Health Clinic)
(Developmental Disabilities Application Center)
Driving Directions

NEDHSA Bastrop Clinic
320 S. Franklin St.
Bastrop, La 71220
318-283-0868
Hours of Operation:
Monday Friday 8:00 am 4:30 pm
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Columbia Clinic
5159 Hwy 4 East
Columbia, La 71418
318-649-2333
Hours of Operation:
Monday Friday 8:00 am-4:30 pm
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Ruston Clinic
602 East Georgia Ave
Ruston, La 71270
318-251-4125
Hours of Operation:
Monday Friday 8:00 am-4:30 pm
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Tallulah Clinic
1012 Johnson St
Tallulah, La 71282
318-574-1713
Hours of Operation:
Monday Friday 8:00 am 4:30 pm
(Mental Health Clinic)
Driving Directions

NEDHSA Winnsboro Outreach
1301 Landis St
Winnsboro, La 71295
318-649-2333 or 318-435-2146
Hours of Operation:
Tuesday and Wednesday
Only 8:45 am 3:45 pm
(Mental Health Clinic)
Driving Directions

NEDHSA Jonesboro Outreach
134 Hwy 4 East
Jonesboro, La 71251
318-251-4125 or 318-259-6624
Hours of Operation:
Tuesday Only 8:00 am 4:30 pm
(Mental Health Clinic)
Driving Directions

For developmental disabilities services, please call 318-362-5188.

Mental Health and Addictive Disorder Services:

NEDHSA Monroe Clinic
4800 South Grand St
Monroe, La 71202
318-362-3339
Hours of Operation:
Monday Friday 8:00 am-4:30 pm
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Women & Childrens Clinic
3200 Concordia
Monroe, La 71201
318-362-5188
Hours of Operation:
Monday Friday 8:00 am-4:30 pm
(Addiction & Mental Health Clinic)
(Developmental Disabilities Application Center)
Driving Directions

NEDHSA Bastrop Clinic
320 S. Franklin St.
Bastrop, La 71220
318-283-0868
Hours of Operation:
Monday Friday 8:00 am 4:30 pm
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Columbia Clinic
5159 Hwy 4 East
Columbia, La 71418
318-649-2333
Hours of Operation:
Monday Friday 8:00 am-4:30 pm
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Ruston Clinic
602 East Georgia Ave
Ruston, La 71270
318-251-4125
Hours of Operation:
Monday Friday 8:00 am-4:30 pm
(Addiction & Mental Health Clinic)
Driving Directions

NEDHSA Tallulah Clinic
1012 Johnson St
Tallulah, La 71282
318-574-1713
Hours of Operation:
Monday Friday 8:00 am 4:30 pm
(Mental Health Clinic)
Driving Directions

NEDHSA Winnsboro Outreach
1301 Landis St
Winnsboro, La 71295
318-649-2333 or 318-435-2146
Hours of Operation:
Tuesday and Wednesday
Only 8:45 am 3:45 pm
(Mental Health Clinic)
Driving Directions

NEDHSA Jonesboro Outreach
134 Hwy 4 East
Jonesboro, La 71251
318-251-4125 or 318-259-6624
Hours of Operation:
Tuesday Only 8:00 am 4:30 pm
(Mental Health Clinic)
Driving Directions

What are the general admission criteria for NEDHSA services?

Please contact us for additional information. Following is general admission criteria:

For People with Developmental Disabilities:

  • You are a resident of one of the 12 parishes we serve.
  • You have a severe, chronic disability and/or traumatic brain injury that manifested before age 22.
  • You have a substantial developmental delay or specific congenital or acquired condition that occurred at birth through age nine (without support and services, there is a high probability later in life that may be considered to be a developmental disability).
  • You are enrolled in K-12 special education classes.

People in need of Mental Health or Addiction Services:

  • You are a resident of one of the 12 parishes we serve.
  • You are struggling with mental health issues, or you have received a diagnosis such as depression, bi-polar disorder or anxiety disorder ranging from mild to severe.
  • You have a substance abuse issue, substance dependence or a severe personality disorder.
  • You have one or more mental health disorders that substantially interfere with your ability to carry out the primary aspects of daily living, such as self-care, household management, interpersonal relationships and performance in school or work.

What will take place when I arrive at an NEDHSA clinic?

For addiction and/or mental health services:

  • If you have an appointment, you will be seen as scheduled.
  • If you are a walk-in, you will be seen at the first available opening with a counselor.
  • Upon your arrival, you will be asked to complete a packet of registration forms, consisting of consent forms, treatment options, a Medicaid application, voter registration and fee-setting materials. It may take 30-45 minutes to complete these forms.
  • A counselor will meet with you a conduct an assessment which could take between 45-90 minutes. When your assessment is complete, you will either be assigned to a counselor for outpatient services, referred to appropriate services elsewhere if your needs are beyond the services we offer, or advised that no services are required.
  • Guardians must accompany children and adults who are under another persons guardianship.

What should I bring on the day of my appointment?

For mental health and/or addiction services:

  • An ID card and an insurance card if you have a policy.
  • Any medications you take, in the pill bottle, or a pharmacy print-out of your medications.
  • Proof of income must be established when you arrive. If you dont have proof of income with you, you have 30 days to bring it back to us.
  • Name and contact information for any agency that referred you to us.
  • Any relevant legal paperwork such as a court order.

For developmental disabilities:

  • For children IEP (Individualized Education Plan).
  • One or more of the following: Psychological Records, Medical Records, Work Assessment.

Do I qualify for insurance?

Medicaid and private insurance are accepted at all NEDHSA clinics. The NEDHSA Monroe and Columbia Behavioral Health Clinics also serve as Medicaid Application Centers. Staff persons are available to assist individuals in applying for Medicaid insurance on site as a convenience to our consumers.

How was NEDHSA formed?

Louisiana Act 384 merged mental health, developmental disability, addictive disorder services (or co-occurring disorders) into Local Governing Entities (LGEs) as of July 1, 2010. NEDHSA is one of 10 independent LGEs. Each LGE is administered by an Executive Director who reports to a local board of community volunteers. Each LGE remains part of the Louisiana Department of Health & Hospitals.

Is NEDHSA an accredited organization?

A CARF One-Year Accreditation was awarded to NEDHSA for the following services:

  • Intensive Outpatient Treatment: Alcohol and other Drugs/Addictions (Adults)
  • Outpatient Treatment: Alcohol and Other Drugs/Addictions (Adults, Children and Adolescents)
  • Outpatient Treatment: Mental Health (Adults, Children and Adolescents)

CARF accreditation demonstrates NEDHSAs quality, accountability, and commitment to the satisfaction of the persons served. CARF International is an independent, nonprofit accreditor of health and human services providers in the areas of Aging Services, Behavioral Health, Child and Youth Services, Durable Medical Equipment, Employment and Community Services, Medical Rehabilitation, Opioid Treatment Programs, and Vision Rehabilitation Services. For more information on CARF, visit www.carf.org

 

Developmental Disability FAQs

How do I apply for services?

You may call our main or toll free number to begin the application process or apply in person at 3200 Concordia Street, Monroe, LA 71201.

Do I have to be a Medicaid recipient to apply?

No.

What do I need to bring to my appointment?

Please bring your Social Security card, Medicaid or other insurance information if you have a policy, any evaluation (medical, psychological, psychiatric) or school record (IEP) that may identify your disability. The applicant must be present for the appointment. (e.g. a parent applying for a child must bring the child.)

How long does the eligibility determination process take?

The application process could take up to 45 days depending on the availability of documentation and whether or not further evaluations are needed.

If I am found eligible, what services are available to me?

Flexible Family Fund, Individual & Family Support (home mods, personal care, equipment), Community Support Team, Support Coordination Services, assistance with locating residential facilities, and Medicaid Waiver services.

What is EPSDT? Is there a waiting list?

Early Periodic Screening Diagnosis and Training is a service for children ages 3-21 years for Medicaid-eligible children. This program offers an array of services such as vision, dental, some therapies, personal care services, etc. Eligibility for Developmental Disabilities Services is not required to receive services from this program, but it is required for the Support Coordination Component.

 

CARF FAQs

What is CARF?

Founded in 1966 as the Commission on Accreditation of Rehabilitation Facilities, CARF International is an independent, nonprofit accreditor of health and human services in the following areas:

  • Aging Services
  • Behavioral Health
  • Opioid Treatment Programs
  • Business and Services Management Networks
  • Child and Youth Services
  • Employment and Community Services
  • Vision Rehabilitation
  • Medical Rehabilitation
  • DMEPOS (Durable Medical Equipment, Prosthetics, Orthotics, and Supplies)

The CARF family of organizations currently accredits close to 50,000 programs and services at more than 22,000 locations. More than 8 million persons of all ages are served annually by more than 6,500 CARF-accredited service providers.

CARF accreditation extends to countries in North and South America, Europe, Asia, and Africa.

What is the CARF accreditation process?

The CARF accreditation process starts with a providers commitment to continuous improvement and culminates with external review and recognition that the providers business and service practices meet international standards of quality -- with all the steps in between focused on optimal outcomes for the persons the provider serves and sustained organizational success. Achieving greater satisfaction for stakeholders, improved organizational efficiency and effectiveness, as well as an enhanced community image, are among the benefits of the CARF accreditation process.

The CARF standards have been developed over 40 plus years by international teams of service providers, policy makers, payers, family members, and consumers. The standards have also been submitted to the public for review to validate relevancy and ensure input from all interested stakeholders.

After a service provider commits to accreditation, the accreditation process begins with a thorough self-evaluation that applies the relevant CARF standards against the organizations practices. Once the organization is in conformance to the standards, a request for a CARF survey is submitted at least three full months in advance of the desired date for an on-site survey. By the date of the survey, the provider should be in conformance with the standards for at least six months.

The survey team comprises industry peers who follow a consultative (rather than an inspective) approach in conducting the on-site survey. In addition to interviews of staff, persons served and their families, the surveyors observe organizational practices, review appropriate documentation, answer questions, and suggest ways to improve the provider's operations and service delivery.

Following completion of the survey, CARF renders an accreditation decision and delivers a report that identifies the service provider's strengths and areas for improvement and its level of demonstrated conformance to the standards.

To demonstrate its ongoing conformance to the CARF standards, an accredited provider completes a Quality Improvement Plan after receiving the survey report and submits an Annual Conformance to Quality Report each year throughout the accreditation term.

What are CARF Quality standards?

Quality standards form the cornerstone of CARF accreditation. Conformance to quality standards is a way to identify areas for improvement and growth and help the service provider focus on improved service outcomes, satisfaction of the persons served, and quality service delivery. Each standard sets a guideline for the subject addressed.

The unique collection of standards in each standards manual composes a framework that builds upon your existing practices. Each manual includes quality standards for business practices, service processes, and specific programs and services. Standards provide a mechanism for continuous improvement to positively impact service providers and their consumers.

CARF publishes standards manuals in the following areas:

  • Aging Services (including Continuing Care Retirement Communities)
  • Behavioral Health
  • Business and Services Management Networks
  • Child and Youth Services
  • Employment and Community Services
  • Medical Rehabilitation (including DMEPOS)
  • Opioid Treatment Program
  • Vision Rehabilitation Services

CARF quality standards have been recognized as a roadmap for quality practices. With the rapid changes in health and human services, the standards assist a service provider in maintaining a leading edge.

Each set of standards is developed with the input of providers, consumers, payers, and other experts from around the world. As such, CARF standards are "field-driven" and "international consensus" standards.

Each year, CARF updates its standards manuals to ensure that its standards are relevant and guide service excellence. Often, the updates provide clarification in response to feedback received from the field. Occasionally, CARF will introduce or update a set of standards between printings of the standards manual. These mid-year changes may be posted online or be available through Customer Connect.

What is the Value of CARF accreditation?

CARF is committed to providing the greatest value for your accreditation investment. Your customers look for CARF accreditation as their assurance that your programs or facilities are of the highest quality. Payers recognize CARF accreditation as a demonstration of superior performance for their clients. As a service provider, you have the advantage of clearly defined and internationally accepted standards to ensure that your services remain among the elite for excellence.

Among the many benefits provided by CARF accreditation are:

  • Business improvement.
  • Service excellence.
  • Competitive differentiation.
  • Risk management.
  • Funding access.
  • Positive visibility.
  • Accountability.
  • Peer networking.